Question 1

What are FlashTotes?

Accepted Answer

FlashTotes are reusable, heavy-duty plastic moving totes available for short-term rental. They are sturdier than cardboard boxes, crushproof, and waterproof — making your move easier, greener, and more organized.

Question 2

What sizes are available?

Accepted Answer

We offer three sizes: Medium (20″ × 14″ × 12″) for books, bathrooms, and small items; Large (24″ × 16″ × 14″) for kitchens, bedrooms, and general packing; and X-Large (28″ × 18″ × 16″) for pillows, blankets, and bulky items.

Question 3

Are the totes clean?

Accepted Answer

Yes. Every tote is professionally sanitized between uses. We inspect and clean each tote before it goes out for delivery, so you can pack with confidence.

Question 4

How much weight can they hold?

Accepted Answer

Each tote holds up to 65 lbs. They are crushproof and waterproof, so your belongings stay safe and dry throughout the move.

Question 5

How far in advance should I order?

Accepted Answer

We recommend ordering at least 2 days before your desired delivery date to ensure availability. During busy moving seasons it is a good idea to book even earlier.

Question 6

What areas do you serve?

Accepted Answer

We currently serve Huntsville, Madison, Athens, Decatur, and surrounding areas in North Alabama. Enter your zip code on our homepage to confirm availability in your neighborhood.

Question 7

Can I extend my rental?

Accepted Answer

Yes. If you need more time, simply contact us before your scheduled pickup date and we will adjust the pickup to a new date that works for you.

Question 8

What if I need more totes?

Accepted Answer

No problem. Reach out to us during your rental period and we can arrange to deliver additional totes to you, subject to availability.

Question 9

What happens on delivery day?

Accepted Answer

Your totes are delivered directly to your door, stacked neatly on a dolly for easy transport. Our delivery team will confirm a convenient time window so you know exactly when to expect us.

Question 10

How does pricing work?

Accepted Answer

We offer packages based on your home or office size, with rental periods of 1, 2, 3, or 4 weeks. The longer you rent, the better the value. Visit our Pricing page for a full breakdown.

Question 11

Are delivery and pickup free?

Accepted Answer

Yes, always. Free delivery and free pickup are included in every package — no hidden fees.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, processed securely through Stripe. Payment is collected at the time of booking.

Question 13

Is there a damage deposit?

Accepted Answer

No deposit required. You only pay the rental cost. We trust our customers and keep things simple.

Question 14

Do you offer a money-back guarantee?

Accepted Answer

Yes. We offer a 100% money-back guarantee. If you are not satisfied for any reason, contact us and we will make it right.

Frequently Asked Questions

About Our Totes

Orders & Delivery

Pricing & Payment